NewVoiceMedia Authentication API

Use NewVoiceMedia’s Authentication API to return a bearer access token. You must use your bearer access token to identify yourself to all other NewVoiceMedia APIs. You must identify yourself every time you make a request.

This site contains all the information you will need to use NewVoiceMedia’s Authentication API.

Need a bit more info before you get stuck in? Take a look at the Getting started with NewVoiceMedia APIs guide.


This section contains information about authenticating with NewVoiceMedia APIs; that is, getting and using a bearer access token using the Authentication API.


For step-by-step instructions for performing key tasks with the Authentication API, head over to How to authenticate with a NewVoiceMedia API.


The explorer enables you to experiment with making API calls to the Authentication API. Try getting a bearer access token using your actual or test client details. The explorer is here: Authentication API explorer.


March 27, 2019: We have split the NewVoiceMedia Developer Portal into individual sites for each API. One of these is the Authentication API site which you are looking at right now! If you’re familiar with the original NewVoiceMedia Developer Portal, you should find your way around pretty quickly.

NewVoiceMedia's other APIs

Take a look at our APIs:

  • Agent Availability API (see Agent Availability API)
    NewVoiceMedia’s Agents Availability API enables you to query the availability of agents based on required skills.
  • Conversation Analyzer API (see Conversation Analyzer API)
    NewVoiceMedia’s Conversation Analyzer API enables you to access data about the contents of the conversations your agents had with your customers.
  • Insights Stats API (see Insights Stats API)
    The API provides you with all the data you need to keep track of activity in the NewVoiceMedia platform. Use the data in reports, or integrate with third party tools to present the information in wallboards or for workforce management.
  • Interactions API (see Interactions API)
    This API enables you to perform the following actions:
    • invoke interaction flows through one or more named routes within the NewVoiceMedia platform
    • release interactions that are already in the system
    • register a provider that can be used when routing an interaction
  • User Admin API (see User Admin API)
    The User Admin API enables you to access data about your account's users including agents, supervisors and administrators.

Need a bit more info before you get stuck in? Take a look at the Getting started with NewVoiceMedia APIs guide.

Looking for something else? Check out our product documentation.